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You are here: Home / Archives for traditional cold call

How to Make Time– Social “Call Blocks” for Financial Advisors!

April 27, 2012 by Rich LoPresti 4 Comments

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Social Media Networking Clock: Time for Social Networking

Social Media Networking Clock: Time for Social Networking

Where Does the Time Go?

Financial Sales Professionals Have “NO TIME” for Social Media.  That is a common excuse among the status quo.  We all have the same amount of time in a day, no more, no less.  Everyone’s life is busy, everyone wants more time.  How do you get more time?  Stop wasting it!  You simply need to be more efficient and effective with your time.  You might not be able to put 25 hours in a day, but if you complete your urgent and important tasks without wasting your time with  all of the distractions around you, you’ll have more time to do other things.

Time Waster

Why waste time on old methods that simply aren’t as effective as they used to be?  People don’t waste time these days getting from point A to point B in a horse drawn carriage; they hop into their car.  The horse and buggy works, but it’s not as effective.  You need to take care of the horses, clean up after them and feed them. They cannot do 80 MPH down the highway.  You save time, by using a car instead of a horse and buggy.

Social Media Efficiency

When used as a sales tool, Social Media is not a distraction.  If you take the time to understand it, the information it provides you with, turns into currency in your pocket.

All kidding aside, how do you think God knows everything?  Social Media!

Communication has changed.  If you don’t see that, then you have been living under a rock.  This is why I cringe every time a financial sales professional says he has no time to learn about social media, no time to develop a strategy on social media and no time to execute actions on social media.

What I really hear him saying is that “I don’t have time to get to know my clients and those they care about,” “I don’t have time to interact with my clients.” “I don’t have time to efficiently and effectively find more people to help!”

What to Do?

I digress.  Below I outline effective uses of time for a new financial advisor, a financial advisor who is trying to get to the next level, and for a more established, older financial advisor who is coasting and is happy with the status quo.

1) New Financial Advisor – Where’s my first appointment coming from?

When I see a new trusted financial advisor starting out, where does he get his leads, let alone prospects and clients from?  I am sure you would agree, a good place for him to start would be to try and convince his rich uncle to trust his assets with him.  Financial advisors, and Insurance agents especially are told to sell their solutions to their family and friends, just to give them a base.  They already know, like and trust them, so why not? I guess it’s a start!

Good advice to a new advisor just starting out, wouldn’t be telling him to come in to the office and sit down and dial phone numbers “cold” out of the phone book until his finger is bleeding.  A financial advisor cold calling for clients is no longer the effective way to go.  How many times do you want him to get hung up on before he quits because of the constant rejection?  Maybe 20 years ago it was a better approach, and the advisor would have had some success smiling and dialing.  Communication has changed, and Cold Calling in no longer as effective as it once was.

Think about it…  how could you accelerate the family and friends strategy above?  Social Media.  Since you are urged to start with family and friends, Linkedin, Facebook, Twitter and Google+ allow you extend your social graph more efficiently and effectively in less time!

2) Advisor Trying to get to the Next Level – Where’s my next appointment coming from?

Social media is a no brainer here.  The advisor is at a point in his career where he is experiencing inconsistent income and may potentially be losing clients.  He is not seeing the same results that once were from some of the more advanced “old school” marketing tactics.  For instance, the “fish bowl shuffle” where they are going around putting fish bowls for patrons to put their business cards in and then buying them lunch, in hopes of landing a new client.  They are frustrated because they are putting in the effort, but not getting anywhere.   For an advisor that is looking to find a more consistent way to locate, win, grow and retain his clients, whether he knows it or not, Social media is vital to his survival.

Social media is about People, People are Prospects and Clients.  Through social media, prospects and clients are letting you in on who they are, and what they care about before you can even ask them an open ended question!  On social media, they are giving you relevant and actionable information.  Advisors need to realize that this social information is currency.  It is their job to use this information well. It’s not hard to figure out what you have to look for, where to look for it, and how to transform the information into an opportunity.

3) Established Financial Advisor – I don’t want any more appointments

More established advisors, put in the hard work and effort over the years.  Their businesses are well established.  They are now set in their ways.  I strongly feel that the established advisor has the most to lose by not using social media.  When they are ready to sell their practice, Social media is easier for them, they already have the clients.

For more established financial advisors (any advisor for that matter), I can’t stress this enough, bring your offline client base (World) online.  The more networks you connect with them on, the more actionable information and incite you will reveal.  Start with Linkedin, in most cases they will put their website and Twitter handle for you to access, making your process easier, and then quickly branch out to Facebook.

Please, please don’t use the excuse that my clients are too old, and they have no interest.  They are interested.  Just like when the VCR was introduced. Older generations did not know how to use it, but they watched videotapes, just like the DVD player, the Internet, and now social media.  I’m just saying, Apple TV?

Educate your clients (heck tell them to invite their friends), it would be a great idea for a seminar.  Add personal value to them through social media education.

Aside from the amazing connections you will make with your client’s network (the ones they care about) and the endless referral opportunity.  When you are ready to retire and sell your practice, you’ll get more money for it.  Through social media, you will be able to establish and deepen the relationships with the beneficiaries of your clients, because you now will have access to their lives.

Social “Time Block”

Many social media strategies can be implemented effectively in as little as 5 to 10 minutes a day.  At first, I’d recommend spending 30 minutes to 60 minutes a day on social media.

Please don’t use time as an excuse.  Replace a “call block.”  Successful financial advisors religiously block hours of time to make phone calls, called a “call block” simply take half of your time allocated to your “call blocks” and allocate that to a “social media block.”

Additionally, It would be a good use of your personal time, to help jumpstart the process.  That personal time where you’re sitting in front of the TV, playing games on your iPhone.  Instead of playing games… network.  You can even keep your social strategy going while you’re going to the bathroom.  Your mobile device, smartphone tablet… helps you continue your prospecting, monitoring and engaging round the clock!

Have any Social Prospecting Tips for Financial Advisors or other Sales Professionals?  Add your knowledge and experience below!

 

 

Filed Under: Cold Call, Facebook, Linkedin, Social Communication, Social Lead Generation, Social Networking, Social Phone, Social Prospecting, Social Prospecting, Social Referrals, Twitter Tagged With: Cold Calling, Compliant Prospecting for Financial Advisors, financial advisor cold calling, Financial Advisors, Financial services, Lead Generation, prospecting social media, Social Cold Calling, social media efficiency, Social Media for Financial Advisors, Social Prospecting, traditional cold call

Cold Calling: Dead or Alive? PART TWO

February 26, 2012 by Rich LoPresti 2 Comments
Cold Call: Dead or Alive?

Cold Call: Dead or Alive?

Part Two:

In continuing where we left off in Part One of Cold Call: Dead or Alive, let me be perfectly clear: social networks are the new cold call (or at the very least social networks should always be used to warm up every cold call you make).   Why dial and hope someone will answer the phone?  Why dial and pray that if they do answer you can get through the gatekeeper who does not want to help you?  Why dial and wish you get your prospect’s full and undivided attention when they say hello?   Instead of calling a gatekeeper and fishing for information on one possible decision maker, you can now advance search within relevant categories on Linkedin, Facebook, Twitter, and Google+ and drill down to find exactly who you’re looking for BEFORE you make the call.  You discover who is connected to your connections and find people by job descriptions, job titles, job history, location, pay grade, and education.  You can find out what they are reading, what they are writing, what they like, what they don’t like.  I still am not fully sure why people share all of this powerful information that can make them vulnerable online, but they do.  Use it to your advantage.

Financial Advisor Conversation: 

I recently heard many differing views on the cold call from a Securities Industry and Financial Markets Association (SIFMA) event.  A lot of people were asking, is the cold call dead?  Everyone agreed that a new advisor would fail if he sat down and tried to dial through the phone book, which was the norm 20 years ago.  Today, it is not the right approach.  No more smiling and dialing; instead, it’s surfing and typing.  The cold call is evolving to the social call.

No matter what year you were born, one thing remains the same: sales is a numbers game.  The metrics I used to measure my success in selling were Activity, Skills, and Knowledge.  With phone activity being the engine for everything, you’d create your own luck.  Without activity, you were dead.  It was clear that the more dials you made, the more contacts you had.  The more contacts you had, the more appointments (phone or in-person) you had.  The more appointments you had, the more presentations and closes you’d make—and the more you’d get paid.

This success equation is still relevant, but you need to replace the phone activity with social activity to be successful.  Phone calls are unexpected interruptions.  In general, it’s harder to get someone’s attention these days through the phone; you need to go to where they are already paying attention.

The phone call has now been demoted to a follow-up tool, used only after a social interaction.

When I connect with someone online, the goal is to connect with them offline.  Most times, I use the social network to secure a face-to-face meeting. If not, I pick up the “heavy” phone and secure a face-to-face meeting that way.  I have had more success meeting people in person than having the same conversation over the phone.  Nothing, in my opinion, replaces physical human interaction.

Conversely, when you connect with someone offline, at an event, or on the street, and you then search for them online almost the second you get back to your office.  You search to find useful information out about them by accessing their social profiles.   After you take it all in you then need to decide which is the best social network or networks to get back to them to round off the interaction.  Interactions are continuous. You can then follow their online movements and likes and get to know what information they are reading, commenting on, sharing and talking (creating) about.

Because the number of interactions has accelerated at an astronomical pace (albeit, the same pace of the average social network growth), it takes more time and organization, as well as a follow-up system, to not lose track of all these interactions.  It is quicker to develop a relationship because the person you are trying to connect with flat out tells you what you want to hear.

By doing this, you are not interrupting them, or controlling the conversation, or not paying attention, dosing off or daydreaming while they are speaking. You can proactively look up this information at your leisure, but again, you need to know what to do with this information, how to organize the social profile so you don’t forget.  And, of course, you need to remember how to close.  By leveraging and organizing the social web, there is no question your closing ratio will go up, each interaction deepens the client advisor relationship.  This social process makes selling easier, for the motivated salesman or saleswoman.

In conclusion, the new social prospecting process shouldn’t feel like marketing, it should just be how you are—your personality, your process, ingrained in your soul.

What is your opinion of the traditional cold call?

Filed Under: Cold Call, Social Communication, Social eMail, Social Events, Social Networking, Social Phone, Social Prospecting, Social Prospecting, Social Referrals Tagged With: client aquisition, cold call, Cold Calling, Compliant Prospecting for Financial Advisors, Lead Generation, Social Cold Calling, social media prospecting, Social network prospecting, Social Networking, Social Prospecting, traditional cold call

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