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You are here: Home / Archives for Financial Advisors

How to Make Time– Social “Call Blocks” for Financial Advisors!

April 27, 2012 by Rich LoPresti 4 Comments

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Social Media Networking Clock: Time for Social Networking

Social Media Networking Clock: Time for Social Networking

Where Does the Time Go?

Financial Sales Professionals Have “NO TIME” for Social Media.  That is a common excuse among the status quo.  We all have the same amount of time in a day, no more, no less.  Everyone’s life is busy, everyone wants more time.  How do you get more time?  Stop wasting it!  You simply need to be more efficient and effective with your time.  You might not be able to put 25 hours in a day, but if you complete your urgent and important tasks without wasting your time with  all of the distractions around you, you’ll have more time to do other things.

Time Waster

Why waste time on old methods that simply aren’t as effective as they used to be?  People don’t waste time these days getting from point A to point B in a horse drawn carriage; they hop into their car.  The horse and buggy works, but it’s not as effective.  You need to take care of the horses, clean up after them and feed them. They cannot do 80 MPH down the highway.  You save time, by using a car instead of a horse and buggy.

Social Media Efficiency

When used as a sales tool, Social Media is not a distraction.  If you take the time to understand it, the information it provides you with, turns into currency in your pocket.

All kidding aside, how do you think God knows everything?  Social Media!

Communication has changed.  If you don’t see that, then you have been living under a rock.  This is why I cringe every time a financial sales professional says he has no time to learn about social media, no time to develop a strategy on social media and no time to execute actions on social media.

What I really hear him saying is that “I don’t have time to get to know my clients and those they care about,” “I don’t have time to interact with my clients.” “I don’t have time to efficiently and effectively find more people to help!”

What to Do?

I digress.  Below I outline effective uses of time for a new financial advisor, a financial advisor who is trying to get to the next level, and for a more established, older financial advisor who is coasting and is happy with the status quo.

1) New Financial Advisor – Where’s my first appointment coming from?

When I see a new trusted financial advisor starting out, where does he get his leads, let alone prospects and clients from?  I am sure you would agree, a good place for him to start would be to try and convince his rich uncle to trust his assets with him.  Financial advisors, and Insurance agents especially are told to sell their solutions to their family and friends, just to give them a base.  They already know, like and trust them, so why not? I guess it’s a start!

Good advice to a new advisor just starting out, wouldn’t be telling him to come in to the office and sit down and dial phone numbers “cold” out of the phone book until his finger is bleeding.  A financial advisor cold calling for clients is no longer the effective way to go.  How many times do you want him to get hung up on before he quits because of the constant rejection?  Maybe 20 years ago it was a better approach, and the advisor would have had some success smiling and dialing.  Communication has changed, and Cold Calling in no longer as effective as it once was.

Think about it…  how could you accelerate the family and friends strategy above?  Social Media.  Since you are urged to start with family and friends, Linkedin, Facebook, Twitter and Google+ allow you extend your social graph more efficiently and effectively in less time!

2) Advisor Trying to get to the Next Level – Where’s my next appointment coming from?

Social media is a no brainer here.  The advisor is at a point in his career where he is experiencing inconsistent income and may potentially be losing clients.  He is not seeing the same results that once were from some of the more advanced “old school” marketing tactics.  For instance, the “fish bowl shuffle” where they are going around putting fish bowls for patrons to put their business cards in and then buying them lunch, in hopes of landing a new client.  They are frustrated because they are putting in the effort, but not getting anywhere.   For an advisor that is looking to find a more consistent way to locate, win, grow and retain his clients, whether he knows it or not, Social media is vital to his survival.

Social media is about People, People are Prospects and Clients.  Through social media, prospects and clients are letting you in on who they are, and what they care about before you can even ask them an open ended question!  On social media, they are giving you relevant and actionable information.  Advisors need to realize that this social information is currency.  It is their job to use this information well. It’s not hard to figure out what you have to look for, where to look for it, and how to transform the information into an opportunity.

3) Established Financial Advisor – I don’t want any more appointments

More established advisors, put in the hard work and effort over the years.  Their businesses are well established.  They are now set in their ways.  I strongly feel that the established advisor has the most to lose by not using social media.  When they are ready to sell their practice, Social media is easier for them, they already have the clients.

For more established financial advisors (any advisor for that matter), I can’t stress this enough, bring your offline client base (World) online.  The more networks you connect with them on, the more actionable information and incite you will reveal.  Start with Linkedin, in most cases they will put their website and Twitter handle for you to access, making your process easier, and then quickly branch out to Facebook.

Please, please don’t use the excuse that my clients are too old, and they have no interest.  They are interested.  Just like when the VCR was introduced. Older generations did not know how to use it, but they watched videotapes, just like the DVD player, the Internet, and now social media.  I’m just saying, Apple TV?

Educate your clients (heck tell them to invite their friends), it would be a great idea for a seminar.  Add personal value to them through social media education.

Aside from the amazing connections you will make with your client’s network (the ones they care about) and the endless referral opportunity.  When you are ready to retire and sell your practice, you’ll get more money for it.  Through social media, you will be able to establish and deepen the relationships with the beneficiaries of your clients, because you now will have access to their lives.

Social “Time Block”

Many social media strategies can be implemented effectively in as little as 5 to 10 minutes a day.  At first, I’d recommend spending 30 minutes to 60 minutes a day on social media.

Please don’t use time as an excuse.  Replace a “call block.”  Successful financial advisors religiously block hours of time to make phone calls, called a “call block” simply take half of your time allocated to your “call blocks” and allocate that to a “social media block.”

Additionally, It would be a good use of your personal time, to help jumpstart the process.  That personal time where you’re sitting in front of the TV, playing games on your iPhone.  Instead of playing games… network.  You can even keep your social strategy going while you’re going to the bathroom.  Your mobile device, smartphone tablet… helps you continue your prospecting, monitoring and engaging round the clock!

Have any Social Prospecting Tips for Financial Advisors or other Sales Professionals?  Add your knowledge and experience below!

 

 

Filed Under: Cold Call, Facebook, Linkedin, Social Communication, Social Lead Generation, Social Networking, Social Phone, Social Prospecting, Social Prospecting, Social Referrals, Twitter Tagged With: Cold Calling, Compliant Prospecting for Financial Advisors, financial advisor cold calling, Financial Advisors, Financial services, Lead Generation, prospecting social media, Social Cold Calling, social media efficiency, Social Media for Financial Advisors, Social Prospecting, traditional cold call

Making Social Media for Business Accountable, Actionable and Effective

April 18, 2012 by Marisa Peacock 1 Comment
Social Media Financial Literacy

State of Financial Social Literacy in the Financial Services Industry!

Penton Media’s Registered Rep and WealthManagement.com conducted an online survey in September, 2011 and February, 2012 for financial advisors.  The survey sought primarily to determine the social media presence among advisors from all channels, as well as examine the business purposes for which social media is used.

The report A Day in the Life of a Financial Advisor: Current and Future Social Media Trends surveyed approximately 1600 respondents in September 2011 and more than 1400 respondents in February 2012 and highlighted a few meaningful trends and change in the industry.

Advisor Demographics

Advisors had on an average 220 clients, and an average $86.4 million in assets under management.  A majority (29%) were affiliated with a wirehouse or national firm, or worked for an independent broker dealer (24%) and served primarily as a financial planner (34%), wealth manager (17%) or investment manager (14%).

How Advisors Spend Time

Advisors spend over 50% of their time on client management and prospecting.  For the next 12 months, however, many advisors expect client acquisition through prospecting to be the leading driver of business growth.

To help them keep up, many advisors have turned to social media.  The survey found that a majority of respondents indicate using social media for one or more business purposes, with networking and client prospecting being the most popular.  Between 2011 and 2012 social networking activities increased by more than 10%, whereas those using social media to keep updated on industry news decreased by five percent during the same time.

Still, approximately 43 percent of advisors do not use social media for business purposes.  Though, 74% of respondents who do not currently use social media for business purposes are interested in learning more about how to use social media for prospecting, marketing and client communication.  This clearly shows that financial advisors want to learn how to incorporate compliant social media into their practice.

Social Media Trends

The survey showed that over one in four advisors have landed clients from social media efforts. In most cases, the social media connection followed a more traditional first contact. However, clients acquired from social media prospecting had a smaller average portfolio.  Nearly 10% of advisors indicate the average portfolio size of clients acquired through social media is larger than $500,000.  Once Investment representatives learn how to properly use social media for business growth, that number will go up.

What platform are advisors using the most?

LinkedIn activity dominated (84%) social media usage among advisors, followed by Facebook (28%) and Twitter (16%).  There is a goldmine of opportunity on these underutilized social networks.

What types of content are they sharing? Receiving?

Interestingly, many advisors stated that they are unlikely to send content or communications to clients using social media. Those who do are likely to create their own content or use content created by their firm.

Currently, only 13% of advisors receive information from product providers via social media, though half indicate they would be interested in receiving it.

Social Media Challenges and Concerns

The survey showed that for many advisors social media policies help guide their activity and presence on social media.  Advisors from Wirehouses and bank brokerages are most likely to have a written social media policy, while RIAs are least likely to have a policy in place.

For those with policies in place, nearly two-thirds of firms prohibit the use of Facebook, YouTube and Twitter for business purposes.  More than one in four prohibits the use of LinkedIn.  For a financial professional to succeed in the future, this needs to change.

Compliance is considered to be the primary challenge when using social media, with advisors showing concerns about compliance and regulatory aspects of using social media.  Advisors are most uncertain about how to answer questions, if they can share opinions or advice with clients.

There’s good reason why compliance should be a concern as most respondents indicated that they do not actively archive their social media interactions. Fewer than one in ten advisors personally archive social media interactions, while an additional 17% indicate this is a function of their firm.  22% of respondents are unsure if their interactions are archived, while 33% of respondents from wirehouses are unsure if their interactions are archived.  Clearly, there is a high percentage of registered investment advisors are on social media, where is the social media education?

Where to go from here?

Advisors already on social media should be pro-active and reacquaint themselves with FINRA policies and those of their companies concerning social media activity.  They can also develop effective strategies for using social media to actively listen and monitor prospects, and clients, looking for the reasons that are going to influence their buying decisions.

Maximize your social media efforts?

Assess how effective your social media efforts have been, and learn how to take your efforts to the next level by utilizing RecommendedAdvisor’s FREE social media assessment: CLICK HERE for your FREE ASSESSMENT

Similar study from American Century Investments

Enjoy Pat Allen of Rocktheboatmarketing’s perspective of American Century’s report: Really? LinkedIn Groups Are Asset Managers’ Most Important Social Media Offering?

 

Filed Under: Social Communication, Social Compliance, Social Networking, Social Prospecting Tagged With: actiance, advisor marketing, Compliant Prospecting for Financial Advisors, Financial Advisors, Lead Generation, registered rep, Social media, Social Networking, Social Prospecting, wealthmanagement.com

Is the Financial Services Industry Bearish on Social Media?

April 6, 2012 by Rich LoPresti 9 Comments
Is the Financial Service Industry Bearish on Social Media?  A Bear’s Perspective: The Glass is half empty for Financial Advisors

Is the Financial Service Industry Bearish on Social Media? A Bear’s Perspective: The Glass is half empty for Financial Advisors

A Bear’s Perspective: The Glass is half empty for Financial Advisors

At a brand level, and on a customer service level most big financial institutions have embraced social media.  But, they have lagged behind in granting the power of social media to their distributed sales forces.  Aren’t they the ones who keep the lights on?

Have you figured out what the number one reason why the financial services industry is bearish on social media?  Because, I haven’t.  If you already know, stop reading and share with us your thoughts in the comment section.  I want to know.  If you are as perplexed as I am, at the end of my diatribe, decide for yourself if the reason is among the areas I cover.  In any case, be sure to share your thoughts with our readers in the comments section below!

Is the number one reason why financial institutions are bearish on social media compliance?  Maybe.  FINRA, SEC, NAIC, and CFPB oh my! It’s a good argument—why would a financial institution want to get fined for something that they don’t understand?  For compliance sake, how would they know what to do?  The regulators keep changing and revising their policies, and revising them again, and again.  How can a financial institution, let alone a financial advisor, keep up?

Who is the Business Prevention Unit? Is the Compliance Department to Blame?

Who is the Business Prevention Unit? Is the Compliance Department to Blame?

This is absolutely crazy, but here is a possible solution.  I hear stories that FINRA wants financial firms and institutions to reach out to them so they can work together to figure out this social media stuff.  Financial institutions and FINRA working together in harmony to develop some real-life social media case studies to shape social media policy.  I hear the financial institutions now, “Really, you want me as a financial institution to be proactive and voluntarily go to the regulators? I understand what you’re saying, but I can’t believe that’s something the financial institution really wanted to go to the regulators, volunteer to be a case study… We’re not fully buckled down with traditional media.  We can’t go to them so they can look at us and see what we’re doing internally, I don’t want to open up that can of worms.  Why would I want to invite in a regulator?  It doesn’t make any sense.  Not to me it doesn’t.”

Regulation aside, financial institutions want to protect their brand.  Listening in again on their conversation: “Brand Reputation is big for me, why would I want all of my reps out there Tweeting? Posting and texting and messaging and doing all sorts of social sales stuff?” I mean, they are pushy right—we are trying to push our commoditized product.  So why would we want to push product where everybody can see it, and be recorded forever?  What happens if the collective “we” messes up?  Everybody in the world will be there to watch.   Why would we want to do that?  Who is really listening on social media anyway?   Employees, competitors, clients, prospects, everyone? Well, if we started talking on social media, I hear you can’t control the conversation. I can’t get over that.  If I can’t control it, the conversation can and won’t be safe.  If a social media fire started, how do you put it out?  Once you say something stupid, you can never take it back, you need to live up (or live down) to what you said and honor your actions to make it right.

Additionally, aren’t their legal ramifications for financial institutions and advisors? What’s at risk?  Social media puts the multiplier effect on personal versus professional.  Is the employee they hired the same person (business or pleasure)?  With social networking, the lines are more crossed than ever.  For example, who owns the social accounts if we allowed them—the company or the employee? They might spend time working for us just to run away with the information and the relationship.  Reference this enlightening article from the Wall Street Journal: Covering a dispute over who owns a Twitter account, and a similar fight over a LinkedIn account.

It’s getting kind of hairy; maybe it’s better if we turn the other cheek and look away, we won’t notice all of our financial advisors who are already using social media on LinkedIn, Facebook, Twitter, Youtube, Google+, and Pinterest. I mean, they are on there for personal reasons, right?  We can’t prevent them from bringing those “smartphones” into work anyway. If they do happen to get new business from it, good for them (I mean us).

FINRA Suspends Advisor

FINRA Suspends Advisor

Just say we did want to embrace social media, it would be easy to implement, right?  David B. Armstrong of Monument Wealth Management  said in reference to social media,  “If you are Series 7 registered, you should already know what to say, and what not to say.”  That sounds about right. It’s just a new way to communicate. We’ve been in the same industry for years.  That’s a good thing because we don’t have the time or the inclination to educate our advisors on social media.  Oh, wait, slow down.  Did you see what happened to her? She was Tweeting, promoting, pumping, and dumping stocks on Twitter.  We can’t control our reps, why did we hire them?

Read more later about her case, if you want to know what not to do… FINRA Suspends advisor for social media communication.  Bottom line, Know your customer.  Don’t blast buy or sell recommendations to random people.

Then again, if we did allocate the resources to training, like I mentioned before, we just don’t have the time.  Honestly, why would any great sales manager take time from activities that are already working and bringing in business, to suddenly change an advisor’s structured activities to add in a medium that is not yet proven, at least in our eyes?  I can’t see the justification for our established representatives.  Additionally, how do you monitor it all?  How well have we monitored traditional media—are we exposed?  Our monitoring was never 100% and never will be, we are fallible.  Social media can’t really be a gift to the compliance department; everything can’t be recorded, achievable, traceable, trackable, measurable, right down to its origin, right?

When you think about it, there is only close to 1 billion people on Facebook, and another half a billion on LinkedIn, 300 million on Twitter, and God knows how many people are on Google+ these days.  So if there are over 1 billion people on social networks, that means there are 5 to 6 billion people who aren’t using social media, especially for business.  So why should we?

Even if we do use social media, the people with money, those boomers, they’re not using social media, are they?  What interest do seniors have in using social media?  There isn’t an entire cottage industry teaching our most profitable demographic on how to use social media, is there?  I mean the fastest-growing segment can’t be among 55-year-old woman on Facebook, right?  It must be a fluke that my 68-year-old dad just bought an Amazon Kindle Fire, what’s he going to do with that? Generation Y are getting older (which means they’re accumulating more money), but anyway everybody’s not utilizing social media, so why should we?

How we used to communicate, and still should

How we used to communicate, and still should

Time, time, time—we don’t have time like I mentioned.  We have all of these other operational activities that we have to do.  Why in the world would we take time from prospecting strategies that are working, like knocking on doors, in person meetings, client appreciation events, seminars and the telephone? I mean, the telephone still works right?  The telephone has been closing down business since 1876, and besides, the phone went mobile in 1973.  Production, is sure to go down.  As it is, representatives have so many different activities and responsibilities. They don’t have time for one more dial, let alone social media.  Hey, I love my corner window office—I don’t want to be a social mobile advisor.  Besides, we don’t have to worry about any FINRA 10-06, 11-39 regulation on the aforementioned modes of communication, right?  How compliant is all of the other media (The social in-person meeting, social phone, social letter, social e-mail, social fax, social seminar, social water-cooler talk, social bar, social seminars, social client appreciation events, social everything) we’ve been using?  Even though we don’t have a social media policy, I guess we are no stranger to similar internal and regulatory policies for, record keeping, archiving, suitability (Know Your Customer), communications with the public, advertising, supervision and endorsements. We just started using email, how different can social media be?

Again, I’m not going to do something that I don’t know how to do. I don’t have the time to take away from producing activity to a non-producing activity and, I don’t really have the time for an education; those days of continuous learning are over.  I’ve been doing this for years. I have spent hours and hours getting my CFP, and my Masters and all of these other NASD designations and licenses.  I’m not going to spend time on social media, not me, no way. Social media is for kids, right?

I’m not registered to sell in all 50 States; there aren’t any boundaries on social media.  All I know is that I’m not risking my licenses and reputation and getting in trouble on social media.  I’m not putting myself out there, no way, no how.  So what if everybody is going mobile and will be able to find me if I put myself out there to be found?  Come on now, we can’t rely on the Internet, let alone social media.  What if the Internet crashes—what happens then?

But then again, where’s the return on investment (ROI)?

I plan on getting a nice return (viewership) on ignoring the topic of ROI.  My next blog post will be dedicated entirely to exploring social media ROI for the financial services industry.

If you or your firm would like a free social media assessment to determine where you stand, Learn more here:

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I invite you to share your thoughts below:

 

Filed Under: Facebook, FINRA, Google+, Linkedin, SEC, Social Communication, Social Compliance, Social Networking, Social Prospecting, Twitter Tagged With: advisor marketing, Business, Compliant Prospecting for Financial Advisors, facebook, Financial adviser, Financial Advisors, Financial Planning, Financial Service, LinkedIn, Social Cold Calling, Social media, Social Prospecting, twitter

Creating a Compliant Social Content Strategy for the Financial Services Industry

March 10, 2012 by Marisa Peacock Leave a Comment
Social Media's New Wall Street

Social Media's New Wall Street

 

As social media communication becomes more of a main stay of our digital culture, there’s more proof that highly regulated industries are changing the way they work to accommodate it.  While providing relevant content isn’t the only means in which an advisor can leverage social media, relevant timely content delivered through the right form of media is king!

Recently Raymond James Financial, who has 5,400 financial advisors serving 2 million accounts in 2,400 locations throughout the United States, Canada and overseas, began experimenting with new ways of sharing and posting information to social media networks. It used to be that in order to submit something for posting, it had to be run, one at a time, through the compliance department of the St. Petersburg, Fla., firm. As a result, posting to a Twitter, Facebook or LinkedIn page could take days.

Now, thanks to the social media software firm Actiance, things are running a lot smoother, and all content posted and approved still meets FINRA compliance. Through an automated process, posts get submitted, approved and posted more efficiently.

While companies like Actiance, Socialware, and Hearsay Social are helping firms like Raymond James, Morgan Stanley and State Farm make the social Media posting and approval process more automated and efficient, they’re also helping to change the way companies think about what drives successful social media.

Good Content Can Be Compliant

Any social media strategist will tell you, like any marketing campaign, good social media marketing is about relevant content. Without it, no one will listen to what you’re saying. But good content isn’t always the primary focus of regulated industries. In fact, by the time that legal counsel has seen it, good content often becomes steeped in legalese. While it’s important to be compliant, good content is also about being relevant.

Raymond James, in an effort to help advisors stay on top of trends and breaking news, have created an editorial calendar so that posts can be submitted well in advance so that they can be approved with enough time to keep up with the real-time news cycle that their friends, followers and friends appreciate.

Relying on an automated process alleviates a lot of manual processes that may have slowed down content review. Software like Actiance’s scans submitted messages for words that could indicate a regulatory or risk problem, like prices, product names or a word such as “guarantee.” Setting up these types of controls not only force companies to be proactive, but helps them to think about their content from different perspectives.

From ‘Need to Know’ to ‘Need to Share’

Additionally, creating a content strategy that aims to connect information with people requires a certain level of knowledge sharing. Working in silos is no longer conducive in a world where sharing information boosts clout and accountability. As such, companies are slowly shifting from a “need to know” mentality to a “need to share” environment. Transparency has always been a major part of social media success. Without it, brand loyalty and trust can diminish considerably. Learning to share information is not always easy, but there are initiatives companies can implement to get more comfortable, like an editorial calendar, which asks individuals to share what’s on their agenda.

Social media isn’t going away, and choosing to ignore it is no longer a viable option. The sooner companies learn to adapt their workflows to meet internal requirements and customer expectations, the better they can leverage social media.

Please take our FREE Online and Social Media Assessment

Filed Under: Facebook, Linkedin, Social Communication, Social Media Management System (SMMS), Twitter Tagged With: actiance, Compliant Prospecting for Financial Advisors, financial advisers, Financial Advisors, hearsay, Relationship Management, smms, Social CRM, social media management system, Social Networking, SocialCRM, socialware

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