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You are here: Home / Social Prospecting / Social Prospecting

How to Make Time– Social “Call Blocks” for Financial Advisors!

April 27, 2012 by Rich LoPresti 4 Comments

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Social Media Networking Clock: Time for Social Networking

Social Media Networking Clock: Time for Social Networking

Where Does the Time Go?

Financial Sales Professionals Have “NO TIME” for Social Media.  That is a common excuse among the status quo.  We all have the same amount of time in a day, no more, no less.  Everyone’s life is busy, everyone wants more time.  How do you get more time?  Stop wasting it!  You simply need to be more efficient and effective with your time.  You might not be able to put 25 hours in a day, but if you complete your urgent and important tasks without wasting your time with  all of the distractions around you, you’ll have more time to do other things.

Time Waster

Why waste time on old methods that simply aren’t as effective as they used to be?  People don’t waste time these days getting from point A to point B in a horse drawn carriage; they hop into their car.  The horse and buggy works, but it’s not as effective.  You need to take care of the horses, clean up after them and feed them. They cannot do 80 MPH down the highway.  You save time, by using a car instead of a horse and buggy.

Social Media Efficiency

When used as a sales tool, Social Media is not a distraction.  If you take the time to understand it, the information it provides you with, turns into currency in your pocket.

All kidding aside, how do you think God knows everything?  Social Media!

Communication has changed.  If you don’t see that, then you have been living under a rock.  This is why I cringe every time a financial sales professional says he has no time to learn about social media, no time to develop a strategy on social media and no time to execute actions on social media.

What I really hear him saying is that “I don’t have time to get to know my clients and those they care about,” “I don’t have time to interact with my clients.” “I don’t have time to efficiently and effectively find more people to help!”

What to Do?

I digress.  Below I outline effective uses of time for a new financial advisor, a financial advisor who is trying to get to the next level, and for a more established, older financial advisor who is coasting and is happy with the status quo.

1) New Financial Advisor – Where’s my first appointment coming from?

When I see a new trusted financial advisor starting out, where does he get his leads, let alone prospects and clients from?  I am sure you would agree, a good place for him to start would be to try and convince his rich uncle to trust his assets with him.  Financial advisors, and Insurance agents especially are told to sell their solutions to their family and friends, just to give them a base.  They already know, like and trust them, so why not? I guess it’s a start!

Good advice to a new advisor just starting out, wouldn’t be telling him to come in to the office and sit down and dial phone numbers “cold” out of the phone book until his finger is bleeding.  A financial advisor cold calling for clients is no longer the effective way to go.  How many times do you want him to get hung up on before he quits because of the constant rejection?  Maybe 20 years ago it was a better approach, and the advisor would have had some success smiling and dialing.  Communication has changed, and Cold Calling in no longer as effective as it once was.

Think about it…  how could you accelerate the family and friends strategy above?  Social Media.  Since you are urged to start with family and friends, Linkedin, Facebook, Twitter and Google+ allow you extend your social graph more efficiently and effectively in less time!

2) Advisor Trying to get to the Next Level – Where’s my next appointment coming from?

Social media is a no brainer here.  The advisor is at a point in his career where he is experiencing inconsistent income and may potentially be losing clients.  He is not seeing the same results that once were from some of the more advanced “old school” marketing tactics.  For instance, the “fish bowl shuffle” where they are going around putting fish bowls for patrons to put their business cards in and then buying them lunch, in hopes of landing a new client.  They are frustrated because they are putting in the effort, but not getting anywhere.   For an advisor that is looking to find a more consistent way to locate, win, grow and retain his clients, whether he knows it or not, Social media is vital to his survival.

Social media is about People, People are Prospects and Clients.  Through social media, prospects and clients are letting you in on who they are, and what they care about before you can even ask them an open ended question!  On social media, they are giving you relevant and actionable information.  Advisors need to realize that this social information is currency.  It is their job to use this information well. It’s not hard to figure out what you have to look for, where to look for it, and how to transform the information into an opportunity.

3) Established Financial Advisor – I don’t want any more appointments

More established advisors, put in the hard work and effort over the years.  Their businesses are well established.  They are now set in their ways.  I strongly feel that the established advisor has the most to lose by not using social media.  When they are ready to sell their practice, Social media is easier for them, they already have the clients.

For more established financial advisors (any advisor for that matter), I can’t stress this enough, bring your offline client base (World) online.  The more networks you connect with them on, the more actionable information and incite you will reveal.  Start with Linkedin, in most cases they will put their website and Twitter handle for you to access, making your process easier, and then quickly branch out to Facebook.

Please, please don’t use the excuse that my clients are too old, and they have no interest.  They are interested.  Just like when the VCR was introduced. Older generations did not know how to use it, but they watched videotapes, just like the DVD player, the Internet, and now social media.  I’m just saying, Apple TV?

Educate your clients (heck tell them to invite their friends), it would be a great idea for a seminar.  Add personal value to them through social media education.

Aside from the amazing connections you will make with your client’s network (the ones they care about) and the endless referral opportunity.  When you are ready to retire and sell your practice, you’ll get more money for it.  Through social media, you will be able to establish and deepen the relationships with the beneficiaries of your clients, because you now will have access to their lives.

Social “Time Block”

Many social media strategies can be implemented effectively in as little as 5 to 10 minutes a day.  At first, I’d recommend spending 30 minutes to 60 minutes a day on social media.

Please don’t use time as an excuse.  Replace a “call block.”  Successful financial advisors religiously block hours of time to make phone calls, called a “call block” simply take half of your time allocated to your “call blocks” and allocate that to a “social media block.”

Additionally, It would be a good use of your personal time, to help jumpstart the process.  That personal time where you’re sitting in front of the TV, playing games on your iPhone.  Instead of playing games… network.  You can even keep your social strategy going while you’re going to the bathroom.  Your mobile device, smartphone tablet… helps you continue your prospecting, monitoring and engaging round the clock!

Have any Social Prospecting Tips for Financial Advisors or other Sales Professionals?  Add your knowledge and experience below!

 

 

Filed Under: Cold Call, Facebook, Linkedin, Social Communication, Social Lead Generation, Social Networking, Social Phone, Social Prospecting, Social Prospecting, Social Referrals, Twitter Tagged With: Cold Calling, Compliant Prospecting for Financial Advisors, financial advisor cold calling, Financial Advisors, Financial services, Lead Generation, prospecting social media, Social Cold Calling, social media efficiency, Social Media for Financial Advisors, Social Prospecting, traditional cold call

LIVE FREE WEBINAR: Can’t Miss Compliant Social Media Strategies THAT Financial Advisors Can Use Right Now To Grow Their Practice

March 17, 2012 by Rich LoPresti Leave a Comment
Can't Miss Social Media Strategies for Financial Advisors and other Sales Professionals

Can't Miss Social Media Strategies for Financial Advisors and other Sales Professionals

LIVE FREE WEBINAR: Can’t Miss Compliant Social Media Strategies THAT Financial Advisors Can Use Right Now To Grow Their Practice.

A BrightTALK Channel

This Can’t Miss, all inclusive webinar will cover complaint beginner strategies for advisors just getting started in social media, as well as compliant intermediate strategies for advisors ready to take the next step.  There will additionally be advanced strategy secrets for the seasoned financial advisor that’s ready to evolve their practice to the next level through social media.

Sign up now!

Filed Under: Cold Call, Facebook, Google+, Linkedin, Pinterest, Social Communication, Social eMail, Social Events, Social Lead Generation, Social Networking, Social Phone, Social Prospecting, Social Prospecting, Social Referrals, Twitter, Videos, Webinar Tagged With: advisor marketing, brightTalk, Financial adviser, financial advisor, Financial services, impact communications, Internet Marketing, Marketing and Advertising, marketing and PR, Rich LoPresti, Social media, though leader

Social Prospecting: Monitor the Competition for their Hot Leads

March 8, 2012 by Rich LoPresti 6 Comments

Effective Step-by-Step Guide to Monitor Your Competitor’s Social Prospecting Efforts

Social Network Prospecting: Lead Generation Monitoring Strategy

Social Network Prospecting: Lead Generation Monitoring Strategy

To say we live in the information age is an understatement.  These days, everyone is over-sharing information.  Too much information surrounds us.  Everyone is so open to sharing and will communicate with anyone and everyone willing to listen.  For example I am sharing this social-lead generation secret with you.  The awesome social-lead generation strategy I’m about to share with you shouldn’t be shared.  Truth is, I know you’ll share it too!

Why all this sharing?  Are we professional businessmen and women trying to be more successful than one another, or are we unnoticed children crying for attention? In any case, it seems like everyone is learning how to talk online for the first time.  It’s time to grow up—the public Internet is going to be 18 this year.

This keen observation begs the question: Did we ever communicate correctly before social media, or were we always trying to have everyone hear every word and thought we had and know about every action we made?  My guess is social media exacerbated this over-sharing problem.

Now to the social business world:

In the business world, salesmen who prospect online may have an excuse for over-sharing.  They may feel they need to justify their social communication actions to their boss.  They need to “show” their work.  Their cold call dials are down; their mass email communication is ineffective; where are the new prospects coming from?  I’m sure you’ve heard your “old school” sales manager say “Social prospecting, what’s that?”   The saleswoman’s work needs to be justified with PROOF!  Forcing them to be public about their work so their bosses and their boss’ bosses can see how their online communication strategies are working.

Little do the salespeople realize that their competition is watching their every step!  Did you really think that the social salesman’s bosses aren’t the only ones monitoring their great social sales communication?

So what should you do?

If the sales professionals are naive enough to inform you of sales opportunities, as a salesman, you need to be prepared to take full advantage of other saleswomen’s over-sharing of information.  Because these social saleswoman like to talk a lot, there is a mixture of relevant and irrelevant  information that you need to sift through.  How do we filter out the noise and stay on task?  The answer—social monitoring with optimal organization.

Your Goal:

As a salesman, your goal should be to get in front of as many qualified prospects who are in the market to buy what you are selling.

Well, how do I find them in the information-overload era you ask?  I am here to tell you.

Here’s How:

My friend and prospecting thought leader, Cory Kapner, show’d me his amazing prospecting secret and the endless flow of leads it has generated for him.  I was floored.  Follow this strategy and you will be the top sales professional  in your organization.  Forget about cold leads; forget about warm leads; your leads will be hot and ready to close.  They are all ready to solve a problem that you can solve.  Please read and reread the step-by-step guide below.

Hot Social Lead Generation in Action: 

1) You should know your competition, but if you don’t, research your competitors on LinkedIn by putting in your company name on the ”companies” page.  If your industry is commoditized, start with the companies that you know your organization is superior to:

Locate and Research your Competition

Locate and Research your Competition

 

2) Now it’s time to get to know your competition in real-time online.  Drill down further on the companies one by one.  First, research your LinkedIn contacts within the competitor’s organization.  You should focus on (corporate level) C-level decision makers, sales and client services people.  The idea is not to befriend them. The idea is to identify who they are, what their role is, and if they can help you drive more sales within your organization.

Drill Down on your Competition and Locate the Key Individuals you want to Follow

Drill Down on your Competition and Locate the Key Individuals you want to Follow

 

3) Once the individual contacts are identified, the best way to have them help you is to follow them on Twitter. (You can follow them on Linkedin as well, but that’s a whole different conversation.)  They will bring you right into their conversations.  For organizational purposes, first locate the individual Twitter handles for each contact and start compiling your list offline.

 

Finding Key Actionable Information on the Selected Individuals

Finding Key Actionable Information on the Selected Individuals

 

*Amazingly, in some cases the companies do all the organizational work for you—they put together public lists of their sales-force for you to follow.  What a nice gift!

 

It's always nice when someone does the grunt work for you!

It's always nice when someone does the grunt work for you!

 

4) Now bring your lists back online using a third-party social media management application (SMMS) application (or Twitter lists directly) to “sneakily” follow the Twitter handles you patiently compiled.  There are SMMS platforms that offer the “sneaky” follow, although there are many other ways you can do this without your competition knowing you are watching them.  For example, you can easily create lists on Twitter using a separate Twitter prospecting account.

 

Using Twitter Lists and Groups to Organize your Findings

Using Twitter Lists and Groups to Organize your Findings

 

5) Filter the conversations based on competitor (or whatever other goal(s) you may have set up).  Monitor through alerts, watch through Twitter, or watch through a third-party SMMS platform.

 

Start Listening to your Competition for Relevant Sales Information

Start Listening to your Competition for Relevant Sales Chatter

 

6) Identify and qualify potential leads by researching conversations.  Like magic, the social Twitter conversation below didn’t capture a warm lead—it captured a hot lead!  Here is a prime example of a perfect lead you can pounce on (carefully)! Talk about hot lead generation!  The prospect is searching for a solution, can you articulate a better solution than your competition?
Like Magic, Hot Sales Leads Appear!

Like Magic, Hot Sales Leads Appear!

 

Sale Speak on Twitter: Client is Looking to Buy a Solution!

Sale Speak on Twitter: Client is Looking to Buy a Solution!

 

7) Now reach out to the hot leads you found on different social media platforms using the research you’ve gathered. In the above example, this prospect had a link on her Twitter page to her LinkedIn profile. Now you can identify if you share any commonalities with the prospect, such as groups you share on LinkedIn. Information can easily be found on their “about me” section of their website.  You can also take a look at their companies “about us’ page for information about them and the company they work for.   Again, this is important: Once you have located their LinkedIn profile, you can connect with them if they share a similar group with you.  If you are in any of the groups, join it, and connect through that commonality.  This will be the gateway for you to distance yourself from the real way you found them.  It       may be too creepy to tell them that you have been waiting and watching for their conversation to take place.

 

Time to Connect with the Prospect on Linkedin!

Time to Connect with the Prospect on Linkedin!

 

If your competition is going to give you an open look into their social prospecting, you would be foolish not to take notice.  I urge you to listen to your organized social network’s conversations. You will be pleasantly surprised by what you see.  No time like the present to capitalize on this opportunity.

If you are struggling to apply this strategy to your niche let me know, If you think it doesn’t work for your niche, remember social media is not business to consumer (B to C) or business to business (B to B)—it is person to person (P to P).  With this in mind, just listen!  If you talk to your sales prospects, remember the competition can and will be listening.

What do you think of this strategy?  Please let us know by sharing your thoughts below:

Filed Under: Linkedin, Social Communication, Social Lead Generation, Social Prospecting, Social Prospecting, Twitter Tagged With: Lead Generation, Prospecting, Sales Technique, Salesmen, saleswoman, Social Lead Generation, Social Monitoring, Social Networking, Social Prospecting

Cold Calling: Dead or Alive? PART TWO

February 26, 2012 by Rich LoPresti 2 Comments
Cold Call: Dead or Alive?

Cold Call: Dead or Alive?

Part Two:

In continuing where we left off in Part One of Cold Call: Dead or Alive, let me be perfectly clear: social networks are the new cold call (or at the very least social networks should always be used to warm up every cold call you make).   Why dial and hope someone will answer the phone?  Why dial and pray that if they do answer you can get through the gatekeeper who does not want to help you?  Why dial and wish you get your prospect’s full and undivided attention when they say hello?   Instead of calling a gatekeeper and fishing for information on one possible decision maker, you can now advance search within relevant categories on Linkedin, Facebook, Twitter, and Google+ and drill down to find exactly who you’re looking for BEFORE you make the call.  You discover who is connected to your connections and find people by job descriptions, job titles, job history, location, pay grade, and education.  You can find out what they are reading, what they are writing, what they like, what they don’t like.  I still am not fully sure why people share all of this powerful information that can make them vulnerable online, but they do.  Use it to your advantage.

Financial Advisor Conversation: 

I recently heard many differing views on the cold call from a Securities Industry and Financial Markets Association (SIFMA) event.  A lot of people were asking, is the cold call dead?  Everyone agreed that a new advisor would fail if he sat down and tried to dial through the phone book, which was the norm 20 years ago.  Today, it is not the right approach.  No more smiling and dialing; instead, it’s surfing and typing.  The cold call is evolving to the social call.

No matter what year you were born, one thing remains the same: sales is a numbers game.  The metrics I used to measure my success in selling were Activity, Skills, and Knowledge.  With phone activity being the engine for everything, you’d create your own luck.  Without activity, you were dead.  It was clear that the more dials you made, the more contacts you had.  The more contacts you had, the more appointments (phone or in-person) you had.  The more appointments you had, the more presentations and closes you’d make—and the more you’d get paid.

This success equation is still relevant, but you need to replace the phone activity with social activity to be successful.  Phone calls are unexpected interruptions.  In general, it’s harder to get someone’s attention these days through the phone; you need to go to where they are already paying attention.

The phone call has now been demoted to a follow-up tool, used only after a social interaction.

When I connect with someone online, the goal is to connect with them offline.  Most times, I use the social network to secure a face-to-face meeting. If not, I pick up the “heavy” phone and secure a face-to-face meeting that way.  I have had more success meeting people in person than having the same conversation over the phone.  Nothing, in my opinion, replaces physical human interaction.

Conversely, when you connect with someone offline, at an event, or on the street, and you then search for them online almost the second you get back to your office.  You search to find useful information out about them by accessing their social profiles.   After you take it all in you then need to decide which is the best social network or networks to get back to them to round off the interaction.  Interactions are continuous. You can then follow their online movements and likes and get to know what information they are reading, commenting on, sharing and talking (creating) about.

Because the number of interactions has accelerated at an astronomical pace (albeit, the same pace of the average social network growth), it takes more time and organization, as well as a follow-up system, to not lose track of all these interactions.  It is quicker to develop a relationship because the person you are trying to connect with flat out tells you what you want to hear.

By doing this, you are not interrupting them, or controlling the conversation, or not paying attention, dosing off or daydreaming while they are speaking. You can proactively look up this information at your leisure, but again, you need to know what to do with this information, how to organize the social profile so you don’t forget.  And, of course, you need to remember how to close.  By leveraging and organizing the social web, there is no question your closing ratio will go up, each interaction deepens the client advisor relationship.  This social process makes selling easier, for the motivated salesman or saleswoman.

In conclusion, the new social prospecting process shouldn’t feel like marketing, it should just be how you are—your personality, your process, ingrained in your soul.

What is your opinion of the traditional cold call?

Filed Under: Cold Call, Social Communication, Social eMail, Social Events, Social Networking, Social Phone, Social Prospecting, Social Prospecting, Social Referrals Tagged With: client aquisition, cold call, Cold Calling, Compliant Prospecting for Financial Advisors, Lead Generation, Social Cold Calling, social media prospecting, Social network prospecting, Social Networking, Social Prospecting, traditional cold call

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